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We wish you to be completely satisfied with your order. If you are not happy with your order, please refer to the options below. We are committed to treating our valued customers fairly and accordingly comply with the applicable consumer protection laws.

Refund Policy

If you change your mind or are unhappy with your purchase for any reason, let our customer service team know within 7 business days of receipt of delivery of the item(s) purchased. We will gladly collect at our expense and provide you with a refund. We will do so if the item is in its original condition (i.e. it has not been used, and it has all its instructions, accessories and parts) and it is in its original packaging (if applicable). Please retain your receipt or invoice as proof of purchase.

No Chance to Examine Goods before Delivery

If you did not have the opportunity to examine the goods before taking delivery of them and it turns out that they are not of the type or quality that you had reasonably expected or if in the case of special-order goods, the goods do not reasonably conform to the material specifications of the order. You may return these goods for a full refund within 15 business days after you purchased them.

Cost of Returning the Goods

In most cases, we will cover the cost of returning the Goods to us. In certain circumstances however, we reserve the right to charge you a reasonable amount for the restoration costs necessary to make the goods fit for re-stocking again.

Defective Goods – One Year Guarantee

IIf during the first 6 months after your purchase, you discover that your goods are defective or faulty, please contact your branch. We will collect the goods at our expense and at your election, repair or replace the goods or refund you. This is in line with the first 6-month statutory warranty period in terms of the Consumer Protection Act of 2008 (the CPA).

If a defect is discovered after the first 6 monthstatutory warranty period but within the 1 year manufacturer’s guarantee period. We will collect the goods and have them technically assessed to determine whether the goods can be repaired or replaced. For large appliances, we may arrange for the assessment to take place at your home. This is in line with the second 6 month statutory warranty period in terms of the Consumer Protection Act.

Cancellation of Orders

We reserve the right to cancel an order for which payment has already been received. This may occur, for example, if we have stock shortages. Should we do so, you will receive a full refund.

Customer Care Department Contact Details

Any complaints regarding the standard and quality of our goods should be directed to our Customer Care Department:
Toll-free number: 0800 228 444
Email address:
Address: Lewis Customer Care Department, Universal House, 53A Victoria Road, Woodstock, 7925

Dispute resolution

If we do not accept that we supplied defective or unsuitable goods, and our Customer Care Department has not been able to help, you may refer the matter to the Consumer Goods and Services Ombud:
Sharecall: 0860 000 272

*This policy does not exclude any other rights that you may have.

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